We currently accept Paypal as our prefered online payment method. Having your Paypal account verified and ensuring your delivery/contact information is up to date will speed up the verification and delivery of your order.
What is PayPal and how does it work?Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as ours. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.
How do I open an account in Paypal?To open an account in Paypal, simply visit www.paypal.com. From there you can click on the 'sign up' button and follow the registration process. Paypal has a user friendly system to help new users create their accounts.
How do I verify my Paypal account?The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.
How do I pay with my credit card without using Paypal?We do offer the option to pay using a credit card outside of Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card.
How is my information protected from hackers/fraudsters?By becoming a superpowerleveling.com customer, you are dealing with a reputable company with a long history of satisfied customers. However, successful companies such as ours are often targetted by hackers and phishers in order to steal your account, personal and/or payment information. We ask that you take certain precautions to protect yourself from fraud:
(1) When purchasing through superpowerleveling.com, you should only make the order on our website - if you are asked to send payment to any other address, this is not us!Ensure that, when you think you are purchasing on the superpowerleveling.com web site, that the URL in your address bar reads "superpowerleveling.com".
(2) You can ensure you are dealing with superpowerleveling.com staff ingame by e-mailing us or otherwise contacting us with a security phrase. Our staff will repeat this to you ingame to verify you are dealing with superpowerleveling.com.
(3) If you need to verify the validity of a superpowerleveling.com staff member, please contact our Live Helpand they will confirm their validity for you.
Why do you sometimes need to call me when I've made an order?(1) There may have been an error on your order, a mis-spelt character name or complications with payment.
(2)If you have been unavailable to receive your order, we may call you to ask you to collect your order ingame, if remote delivery is not available.
(3) For larger orders, we must confirm your identity and legitimate possesion of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
What time are you likely to call me regarding an order?We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available and that we don’t wake you up!
How can I communicate with superpowerleveling.com after my payment has been made?You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enquiry is dealt with swiftly.
Why do your prices change so frequently?We raise and lower our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game.
Will my account get banned if I buy from superpowerleveling.com?Quite simply - no. We have never been informed of any account bans of superpowerleveling.com customers due to their dealings with superpowerleveling.com. We are a reputable company that does not engage in cheating, exploiting or phishing. Dealing with other companies who obtain currencies and virtual commodities through these illegitimate means may result in your account being banned, but we can assure you we are not one of those. We are proud of our company’s reputation and we will continue offering a safe, quality service to our customers, whilst combatting scammers and fraudsters in MMORPGs.
